Microsoft has acknowledged that some of the initial Xbox One units have an issue with the Blu-ray drive rendering it unable to read discs.
"We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program," the company told CNET in a statement. "Rest assured, we are taking care of our customers."
The problem rears its head when Xbox One owners insert a disc into their drive, only to hear a grinding or clicking noise. The system is unable to read the disc at that point.
Microsoft says the problem is only affecting a small number of users, though it did not quantify that number any further.
Affected users have a couple of options, says the company. While waiting on a replacement console, Microsoft says it will provide users with a free digital download of one of the first-party launch titles (including Ryse: Son of Rome, Dead Rising 3 and Forza Motorsport 5). Customers also don't have to return their broken system first to get a replacement sent out.
Microsoft notes this means the downtime is a matter of days, not weeks.
Sony, of course, has had its own hardware issues to deal with in the days following the launch of the PlayStation 4. Some users quickly complained that upon booting up the system, a pulsing blue light appears at the top of the console and it locks up, never getting to the home screen.
Sony says less than 1 percent of the PS4s are affected by the problem.
With both the PS4 and Xbox One, though, affected users are quickly venting their rage on Amazon and in forums. More than 300 of the 1,200 Xbox One reviews on Amazon rank the system at just one star, with the vast majority citing hardware problems.
- Technology & Electronics
- Xbox One