Plugged In

Sony offers make-good for disgruntled customers

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The PlayStation Store - Sony

Now that the PlayStation Network is back
after a three-and-a-half week outage, Sony is extending an olive branch to gamers to apologize for the inconvenience.

The company has detailed exactly what North American players will receive in their "Welcome Back" package - and it's a pretty well
stocked goodie bag. That's not stopping some people from grumbling, though.

PlayStation 3 owners are being offered the chance to download two premium games once the PlayStation Store is fully restored (expected to happen before the end of the month). The titles they can choose from are:

  • Dead Nation
  • inFAMOUS
  • LittleBigPlanet
  • Super Stardust HD
  • Wipeout HD + Fury

PSP owners get a pair as well from the following list:

  • LittleBigPlanet (PSP)
  • ModNation Racers
  • Pursuit Force
  • Killzone Liberation

In both cases, users will have 30 days to download the games.

Since Sony promotes the PS3 as much more than a game machine, it makes sense that the package would include other kinds of content. Sony says it will offer a selection of free movie rental titles over an upcoming weekend. (Those titles will be announced in the coming days).

Users of PlayStation Home have 100 free virtual items waiting for them with more on the way, including a game dubbed Ooblag's Alien Casino. And, as the company previously mentioned, non-PlayStation Plus members will receive a free 30-day subscription to the service, while existing Plus customers will get a 60-day credit. And Music Unlimited Premium trial-holders and registered users will get a one month credit.

Based on current pricing, the offer has a retail value of up to $104.46, assuming you take the most expensive titles.

Of course, you can't please all of the people all of the time. Some forum dwellers are complaining that they would have preferred to see different games or a wider selection (there were plenty of calls for the first Uncharted title, for example). Others say they would have preferred a credit for the game of their choosing.

If you're a Sony Online Entertainment customer and these PS3 and PSP offers are useless to you, you're not being forgotten. Users will have 45 free days of game time added to their
account, while Station Access subscribers will also get 500 Station cash credits to add loot.

Lifetime subscribers, meanwhile, will find their "Welcome Back" package in the form of in-game currency, receiving 7,500 Galactic Credits for Clone Wars Adventures, 20,000 coins for Free Realms and 10 Marks of Distinction in DC Universe Online. Other games are offering additional prizes, which vary by title.


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